GDPR and Confidentiality Policy

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At Nexus Family Connect, we are committed to protecting the privacy, rights, and confidentiality of all the families, children, and professionals we work with. We take our responsibilities under the General Data Protection Regulation (GDPR) 2018 and the Data Protection Act 2018 very seriously.

What Information We Collect
We collect personal information to provide our services safely and effectively. This may include:

• Contact details (names, addresses, phone numbers, email addresses)
• Family and household information relevant to contact arrangements or assessments
• Health, safeguarding, and welfare information necessary for children and family support
• Court reports, legal documents, or other information shared with us for assessment purposes

We only collect information that is necessary for the delivery of our services, and we explain to service users why the information is required.

How We Use Your Information
The information we hold is used for the purposes of:

• Planning, facilitating, and delivering supervised contact and supported contact
• Conducting assessments, including parenting and safeguarding evaluations
• Reporting and communicating with courts, legal professionals, and other relevant agencies
• Maintaining accurate records for auditing, quality assurance, and safeguarding purposes

Keeping Your Information Safe
All information is stored securely, whether electronically or in hard copy. Access is limited to authorised staff who need the information to perform their duties. We employ appropriate security measures to protect personal and sensitive data from loss, unauthorised access, or misuse.

Sharing Information
We will never share your personal information without your consent, except:

• When required by law or safeguarding regulations
• When sharing is necessary for the welfare of a child or vulnerable adult
• Where there is a legitimate professional reason, such as reporting to a court or social services

Your Rights
Under GDPR, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request that your information be erased, restricted, or object to processing in certain circumstances
• Withdraw consent for processing your personal data at any time

Retention of Information
We retain personal information only for as long as is necessary for the purposes for which it was collected or as required by law. Once information is no longer needed, it is securely destroyed.

Contact Us
If you have any questions about how we manage your information, wish to make a request regarding your personal data, or want further details about our privacy practices, please contact us at:

Email: referrals@nexusfamilyconnect.co.uk
Address: 146 Marston Road, Stafford, [Postcode]

At Nexus Family Connect, protecting your privacy is a top priority. We are committed to transparency and ensuring that the families and children we support can trust us to handle information responsibly and securely.