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Last updated: [15th May 2025]

At Nexus Family Connect, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage with our services. By using our website, you agree to the terms outlined in this policy.

Nexus Family Connect is based at XXXXX, Stafford, and provides services including supervised contact, supported contact, community-based contact, virtual sessions, parenting assessments, and family support. For the purpose of data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of any personal information you provide.

We may collect personal data such as your name, contact details (email address, phone number), and any information you voluntarily provide when submitting enquiry or referral forms. If relevant to the services you are accessing, we may also collect additional personal and family-related information. When you browse our website, we may collect technical data including your IP address, browser type, and usage data through cookies or analytics tools.

Your personal data is collected when you fill out forms on our website, email or call us, sign up for services, or interact with our website in any way. We use this information to respond to your enquiries, process referrals, manage bookings, deliver services, and meet our legal and regulatory obligations. We may also use data to improve our website, service delivery, and user experience. We will not sell or rent your personal data to any third parties.

We process your information under several lawful bases, depending on the nature of your interaction with us. These include your consent (e.g. when you submit a form), the performance of a contract (e.g. delivering a service you have requested), compliance with a legal obligation (e.g. safeguarding or court requirements), or our legitimate interest (e.g. improving our services).

In some cases, your data may be shared with trusted third parties, such as qualified staff or social workers working on your case, IT or website service providers, or regulatory authorities when legally required. All such third parties are under strict contractual obligations to ensure your information remains secure and confidential.

We take data security seriously and implement a range of technical and organisational measures to protect your personal data. Information is stored securely using encrypted systems, password protection, and limited access. Only authorised personnel involved in the provision of our services can access your data.

We retain personal data only for as long as necessary, depending on the type of service and applicable legal requirements. For example, referral and assessment data is typically held for six years following the end of service, while general enquiries are kept for no longer than 12 months.

You have several rights under data protection law, including the right to access the personal information we hold about you, request corrections, ask for data to be deleted (in certain cases), object to or restrict processing, and withdraw consent where applicable. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled properly.

Our website may use cookies to enhance functionality and collect information about user behaviour. You can manage cookie preferences through your browser settings. For more information, please refer to our separate Cookie Policy.

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Referrals@nexusfamilyconnect.co.uk
📍 Nexus Family Connect,  XXXX, Stafford